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Maintain Your Knives

Toishi Sharpening Whetstone 1000/3000

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Refund & Return Policy

This policy applies only to orders purchased through the uk.kamikoto.com website. Purchases made at retail locations or on other websites adhere to the policies of those stores and websites and must be handled through them.

RETURNS FOR REFUND

Kamikoto products are checked multiple times to meet very high standards of quality, and to be free of defects in material and craftsmanship. Any item claimed as defective must be returned to Kamikoto for inspection. This policy does not apply if the damage is due to what Kamikoto deems as normal wear, or due to the use of Kamikoto products for purposes other than those intended. Certain types of damage such as those due to age or improper treatment void this return policy. A restock fee of £20 will be charged on each item returned.

All returns must be made within 14 days of receipt of goods. Customers are required to email support@kamikoto.com to request instructions for shipping returns to one of Kamikoto’s warehouses around the world. A tracking number for the returned item(s) has to be submitted by email to support@kamikoto.com within these 14 days. Only unused items packed in their original packaging will be eligible for refund. Kamikoto is not responsible for any loss or damage in transit to our address. Shipping insurance is recommended at customer’s discretion.

Returns that do not comply with the conditions stated above will not be accepted for a refund or an exchange.

Please note that Kamikoto does not accept returns for refund for orders shipped outside the EU and UK . This policy applies only to orders shipped in EU and UK. The rest of the world should check the Return and Refund Policy on our US store.

ORDER CANCELLATIONS AND MODIFICATIONS

When you place an order on uk.kamikoto.com, we act quickly to process your order right away. If you would like to change an item, change your shipping address, or cancel an entire order please contact us as soon as possible at support@kamikoto.com.

You have 24 hours to cancel your order. Orders already shipped cannot be cancelled.

If you would like the add new items to your order please place a new order at kamikoto.com.

PAYMENT METHODS

We accept Visa, MasterCard and American Express payments from customers worldwide. All forms of payments will be processed by our secure checkout. Your information will be used as permitted by our Privacy Policy

SHIPPING

Free shipping worldwide only for newly placed orders. 

Shipping fees to return an item to Kamikoto for a refund or exchange must be paid by the customer.